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Water / Sewer

Water / Sewer Billing

Application for Service: This form is used to transfer billing information from one owner to the next when the property is sold. A tenant customer requesting that the utility bill for the leased property be put in the tenant's name must have the landlord sign as well, or the form will be returned. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property.

View Account Services: View account information (such as billing / payment history and consumption) and sign up for E-Bill enrollment (a convenient way to receive your water / sewer utility statement). You’ll need to know your account number and the name on the account as it appears on the bill to sign in.

Payment Methods 

  • Automatic Payments
    • Fill out our form to enroll for automatic payments with our E-Z Pay Plan 
  • Online 
    • Pay your water and sewer utility bill online.
  • In Person
    • Send cash or check to:
      • General Services, 311 North State Street, Concord
      • City Hall, 41 Green Street, Concord
  •  By Phone (Credit Card):            
    • 1-800-615-9507 (a nominal convenience fee will apply)
  •  Mail (Check)
    • City of Concord, PO Box 9622, Manchester, NH 03108-9622

Leak Detection

Water Leak Detection Survey Fire Hydrant

The NH Department of Environmental Services (DES) Water Conservation Program is providing a free leak detection survey for Concord by servicing a contractor as a resource for Concord to proactively find leaks with additional manpower, expertise, and the newest digital equipment.

Crews will be working at fire hydrants during the first few weeks of April in three locations depending on the weather conditions. The first location will be to west of Penacook Street through Borough Road to River Road in Penacook. The second location will be branched off Pleasant Street down to Currier Road and Auburn Street, while the third location will be the business triangle of Airport Road, Manchester Street, and Old Turnpike Road. Different areas of this leak detection will occur during the day, while other locations may occur overnight when there is minimal traffic and minimal water usage. Do not be alarmed if you see a bagged fire hydrant, it does not mean it is out of service. 

Water service will not be interrupted unless a leak is found. Notice will be given if a leak is found before repair. The City of Concord is not responsible for leaks found within private property. It is recommended for all residents to check for any internal leaks, including for faucets or toilets, which could potentially lead the city into a false water leak reading. Results from this effort will be reported to the NH DES Water Conservation Program to track New Hampshire’s efforts for water conservation. Check out our WaterSense page on our website to learn about water conservation, fixing leaks, and the WaterSense program.

Contact Us
General Services

311 North State St.
Concord, NH 03301

Operations Hours:
6:30 a.m. - 3:00 p.m.

Administration Hours:
8:00 a.m. - 5:00 p.m.

Phone: (603) 228-2737
Fax:     (603) 224-6729